CONSULTANT NAME
(Siebel Developer)
SUMMARY
| Siebel 7.7 Certified with over 7 years in the Implementation, Upgrading, Deployment and Testing of Siebel CRM v6.x, 7.x Applications understanding the architecture, scope and functionality.
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| Extensively worked as a Techno-Functional consultant in providing CRM solution with excellent business domain experience in Siebel Telecom, Finance & Pharma industry specific applications and Siebel Call Center, Sales and Marketing Applications.
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| Extensive experience and knowledge in Siebel Design, Upgrading and Development including Business Modeling, Requirements Gathering, Analysis, Configuration, Integration, Testing, Migration, Administration and Deployment for Siebel Enterprise.
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| Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle Applets and Drilldowns.
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| Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Workflow Policies, Runtime events and Business Services.
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| Extensive experience in Siebel EAI – Integration Workflows, Web Services , Integration Objects, Siebel Adapters, EAI Transport Adapters, VBCs, SOAP, WSDL, DTD, XSL.
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| Strong knowledge and experience in Siebel EIM developing Configuration (ifb) files and EIM jobs with working knowledge in SQL, PL/SQL and UNIX.
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| Experience in Siebel Administration & Management (System & Application) and Production Support including deployment and migration activities from Development through Testing in Production environment.
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| Extensive experience in System design and development required for business process. Specialize in working with technical staff to create, interpret, and implement business requirements into technical specifications.
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| Extensive exposure with Solution Design team, Business Analysts, Performance & Architecture, Business Users Group and QA teams and provided assistance to the Project Management Teams implementing new business processes with excellent interpersonal & communication skills. |
| TECHNICAL SKILLS |
| CRM: | Siebel 7.8.2/7.7/7.5.3/6 – Call Center, Sales, Marketing, eCommunications, Siebel ePharma, Siebel Finance, Siebel Tools
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| Operating System: | Windows NT 4.0/98/2000/XP, UNIX, Sun Solaris
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| Programming Languages: | C, JavaScript, XML, HTML, Siebel eScript / VB script, SQL, PL/SQL, Shell script |
| Databases: | SQL Server 2000, Oracle 10g/9i/8i/7
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| Others: | TOAD, SQL Plus, XML SPY, VSS, VMS |
PROFESSIONAL EXPERIENCE
| Client Name |
From Date - To Date |
| Siebel Integration Developer | |
Project: BT Infonet
BT Infonet providing global data communications services implemented Siebel Wizard Application to streamline the company's Order management process to establish clear rules order configuration across its global operations. This application is to primarily serve the cycle of Order to Billing process to Business users, interacting with other applications and tools ensuring a seamless end-to-end processing.
Responsibilities:
| Studied the requirement and high-level design for the Order Billing process and prepared the Low-level design document to configure the application and interfacing of the system with external systems with Siebel Integration capabilities.
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| Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets.
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| Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs.
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| Customized Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs.
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| Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.
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| Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation of order and billing processes and integrating with the external systems.
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| Created Custom business services, Siebel EAI Business Services, Integration objects, EAI Data Mapper, XML Converter and EAI HTTP to synchronize Account & Billing data in external systems.
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| Worked on Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
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| Integrated Siebel with external Billing system through IBM MQ Series middleware using EAI MQSeries Transport, Integration objects using DTD Wizard and EAI Business Services.
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| Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities. |
Environment: Siebel 7.8 eCommunications (Sales), Tools 7.8, Oracle 9i, Sun Solaris.
| Client Name |
From Date - To Date |
| Siebel Configurator / EIM Developer | |
Project: Project Name
Discription:
Responsibilities:
| Interacted with the Business Requirements and the design team and prepared the Low Level Design documentation studying the High Level Design documents implementing Account, Contact and Activity management modules.
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| Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins, Links, MVGs and MVLs.
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| Involved in configuring State Model and worked in configuring List of Values, Pick Lists (Static & Dynamic), Toggles and Drilldowns.
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| Extended the Siebel tables through Custom tables and columns and created User keys and Indexes.
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| Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events. Customized the application using Siebel VB Script as alternative to configuration extending the functionality.
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| Implemented EIM best practices in mapping Siebel data with external data through EIM tables and implemented Siebel Alerts in EIM Delete and Merge jobs to avoid conflicts.
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| Worked with data import / export and integration with legacy systems. Modified and designed batch jobs to import / export data between Siebel database and legacy systems.
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| Involved in Data Mapping for loading the Legacy data and prepared complex SQL queries, configured and optimized configuration (.IFB) files to run EIM job for data load.
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| Prepared the EIM jobs integrating with the external system for bulk import of data.
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| Using SQL plus database application tool wrote complex SQL queries against other Legacy Systems to retrieve data and validate it for Siebel Import process.
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| Involved in creating Unit Test case and in Preparation of Test Logs which is used for Designers to Review the Technical Implementation.
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| Worked with the Production support team to resolve the issues and with the implementation teams for successful srf fixes on Test and production environments. |
Environment: Siebel v7.7 ePharma, Siebel Tools, Windows 2000, SQL Server 2000
EDUCATION/CERTIFICATIONS/AWARDS
Bachelor of Technology, India - 2000
Oracle Siebel 7.7 Certification from Oracle Corporation
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